This page (together with the documents referred to on it) tells you the legal terms and conditions which you may make using our website availablecar.com (“our site”), whether as a guest or a registered user. Please read this information carefully.
Information about us
AvailableCar.com is a site operated by Available Car Limited (“We”). We are family-owned used car retailer, and one of the UK’s leading used car supermarket groups in the East and West Midlands and in the North of England. We are registered in England and Wales under company number 04318082 and have our registered office at Station Road, Castle Donington, Derby, DE74 2NL. Our VAT number is GB 785771475. We are authorised and regulated by the Financial Conduct Authority for the purpose of insurance mediation activity FRN309871. Available Car Limited are licensed Credit Brokers.
The business operates one of the UK’s most popular online motor car dealership websites from four vast retail locations. Two are based in the East Midlands, one in the West Midlands and one in West Yorkshire. Each supermarket offers over 30 exciting used car brands, which retail between £4,000 to £34,000 and each one comes with the unique AvailableCar Price Promise and the AvailableCar Provenance schemes. Every vehicle is checked and prepared to the highest standards, offering exceptional value for money.
AvailableCar prides itself on working hard to deliver outstanding customer service to every customer, pioneering a non-motor trade retail concept, which is not to sell cars to customers, it is simply to help them to buy.
The four Car Supermarket sites are located at:
This is the original Available Car site, which opened in January 2002 and extends to four buildings on 12.5 acres. It has in excess of 50,000 square feet of showroom and preparation centres. This head office site currently employs 244 and has the capacity to stock for sale 1,450 cars.
This site opened in April 2007 and is a two part site with two buildings on 9 acres and 69,500 square feet of showroom and preparation centres. The site currently employs 151 and has the capacity to stock for sale 1,050 cars.
This site opened in June 2013 and is a 14-acre three-part site with four buildings on 49,000 square feet of showroom and preparation centres. The site currently employs 190 and has the capacity to stock for sale 1,450 cars.
LEEDS, West Yorkshire (M62)
This is the most recent site, which opened for trading in January 2016, and is a 10.07-acre site with 116,000 square feet of showroom and preparation centres. A further 4.7 acres adjoining the site and M62 motorway have been acquired for future development. The site employs 127 and Leeds now has the capacity to stock 1,500 cars for sale. Future expansion plans of the 4.7 acres will enable the site to employ over 320 staff and to stock 2,500 cars for sale.
Available Car Limited offers the details of vehicles in good faith but cannot guarantee or warrant the accuracy of any information including Fitted Extra information supplied by 3rd party providers. Therefore, all customers are advised to view vehicles at our showrooms and with the help of our advisers, ensure their specific requirements are met before purchase. All used car prices exclude Road Fund License and E&OE. Car savings are taken from CAP Guide. Available Car Limited, Registered Office, Station Road, Castle Donington, DE74 2NL. Registered in England and Wales No. 4318082, VAT Registration No. 785771475. Authorised and regulated by the Financial Conduct Authority for the purpose of insurance mediation activity FRN309871. AvailableCar are licensed Credit brokers, written Quotations are available on request subject to status. 18 years old or over. Calls may be recorded for training purposes.
We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase, we are only able to offer finance products from these providers. Finance partners pay us commission for introducing you.
Competitive finance options
Simple, low-rate finance options. As a reputable used car retailer, we offer our Customers very competitive finance options.
And every car is available with NO deposit!
Our 7.9% APR Representative gives our Customers peace of mind that they are receiving a fair finance rate, when purchasing with us.
Insurances/Warranties/GAP/Tyre and Allow
We work with Assurant ‘Group’ formally known as ‘The Warranty Group’ to provide our customers with market leading Insurance/Warranties/GAP and Tyre and Allow cover. Assurant pay us commission for introducing you.
AvailableCar has a clear and simple pricing strategy (Clear and Simple Policy). The price you see is the price you pay, everyone pays the same price at AvailableCar regardless of who they are.
We guarantee you that there are no hidden charges! Unlike many other used car retailers, we do not charge an admin fee, simply because we do not believe it is fair!
Conditions for Our Best Price Guarantee
We are so confident on our clear and simple pricing, that we offer a unique price promise on every single car!
This guarantees that if you find the same car of equal quality and value, cheaper at a main dealer or car supermarket within 7 days of vehicle order, we will refund the difference!
And that is a promise!
Standards of Preparation and Condition of the Car
At AvailableCar, every car regardless of age, mileage, cost or condition goes through a 78 point mechanical check by our team of professionals, in our own workshops, before it goes on sale.
Our unique AvailableCar Provenance guarantees our customers the highest-level quality used cars, all prepared to main dealer standards.
Claiming your refund
Claiming is easy and hassle free.
In order to claim your refund, you will need to contact us by complete the online claim form.
Your claim will be reviewed independently of the dealership you bought the car from. You will be notified of a claim decision within 14 days.
If the claim is found in your favour, then the payment will be sent within 72 hours.
Please ensure your read the conditions for your refund and complete the Price Promise claims
Except in so far as liability may be placed upon the Company by the Unfair Contract Terms Act 1997, or in respect of a vehicle subject to a manufacturer’s Warranty or other written warranty, no warranty is given or implied as to the quality of goods or services or their fitness for any particular purpose, whether known to the Company or not. The Company will, however, without prejudice to its right hereunder, correct all faults in goods or services carried out by the Company and occurring by reason of the Company’s defaults or negligence and shown to be such to the Company’s satisfaction.
Subject to clause below, the Company assigns to the customer, the benefits of any applicable manufacturer’s warrant for parts fitted to a vehicle in the course of a repair or service. Further, the Company warrants its work free of defects in workmanship for a period of 12 months or 15000 miles, whichever occurs sooner from the date of completion of work
The Company’s obligation shall be mitigated or removed if any defect is caused or worsened by any of the following:-
i. Failure to notify the Company of the defect.
ii. Failure to afford the Company opportunity to rectify the problem within a reasonable timescale.
iii. Subjecting the goods to misuse, negligence or accident or using the vehicle for racing, rallying or similar sports.
iv. Installation of a part into the goods not approved by either the manufacturer or the Company, or altering them in a way not approved by either the manufacturer or the Company.
v. Failure to adhere to maintenance instructions regarding the care, treatment or upkeep of the goods, or in failing to have servicing and preventative maintenance carried out as recommended by either the manufacturer or the Company.
If you buy as a consumer and the Consumer Contracts Regulations 2013 apply, you will have the right to cancel this contract within 14 days subject to the below.
The cancellation period will expire after 14 days from the day on which you, or a third party on your behalf, collect or take delivery of your vehicle. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by post or email to our address. If required, you can request a template cancellation notice from us, but it is not obligatory to use this specific template.
To meet the cancellation deadline, it is sufficient for you to send your clear statement or form confirming your exercise of the right to cancel before the cancellation period has expired. For full details, please refer to our Distance Sales Policy
At AvailableCar, we are committed to delivering outstanding customer service!
We want to help, and as quickly as possible, so whether you require assistance with a feature on your car, have experienced an after-sales issue, or would like a praise one of our Available Car Customer Care team members are on hand to assist you.
However, if you feel it is necessary to raise a concern with us, please fill out the online form and one of our dedicated team members will look into your concern and get respond.
How To Contact Us
We want to make it as easy as possible for you to contact us in the event of a complaint. You can contact us using any one of the following methods,
- By completing our online enquiry form (link)
- By Telephone to the site you had contact with
0800 996 1052
0800 804 6568
Sutton In Ashfield
0800 996 1279
0800 804 6484
- Or write to us at Customer Services, Available Car Ltd, Station Road, Castle Donington, DE74 2NL
Our Complaints Process
For complaints regarding a finance agreement or insurance product. We will provide written acknowledgement of your complaint within 5 working days. We will carry out a full investigation in to your complaint and provide a Final or Other Response within eight weeks from the complaint being received, we will write to you with the outcome of the investigation outlining our reasons for making our decision. If for any reason we cannot complete our investigation within an 8-week time limit we will write to you with an explanation for the delay and advise you of an estimated time for our response.
If you are unhappy with our decision and wish to take your complaint further, you can contact the finance/insurance company you have your contracts/policies with and you can also ask the Financial Ombudsman Service to investigate your complaint for you.
The Financial Ombudsman is a free, independent service for resolving disputes between customers and financial services institutions. You will need to contact them within 6 months of our final response letter – and they will ask to see the letter as summary of our investigation of your complaint.
You can find more information at www.financial-ombudsman.org.uk or they can be contacted using the following numbers
From a UK landline: 0800 023 4567
From a UK mobile: 0300 123 9123
Calls to 0800 numbers are free when calling from a UK landline. 03 numbers cost no more than a national rate call and are included in inclusive minutes for mobiles. Charges may apply when calling from abroad.
For all other complaints please contact the General Manager within the branch where your vehicle was purchased.
Governance and Compliance
GRAHAM BELL / AVAILABLE CAR LTD ANNUAL TAX STRATEGY
This tax strategy is in respect of Graham Bell Holdings Ltd and its wholly owned subsidiaries Graham Bell Ltd, Available Car Ltd and Available Vehicles Ltd (dormant).
This document sets out the group’s attitude towards tax risk and includes the following:
- How we manage our tax risks
- Our attitude towards tax planning
- Our specific tax risk show we work with HMRC
This document complies with the requirements of Finance Act 2016 Schedule 19.
HOW WE MANAGE OUR TAX RISKS
The group aims to operate with integrity and transparency, to comply with the intent of Parliament as far as the tax regulations are concerned, pay all liabilities on time and file all returns within the required time limits.
- The day to day reporting is dealt with by suitably qualified members of the Finance department who will consult with external consultants or tax advisors where appropriate and in particular on anything that is outside of normal operations.
- The Group aims to identify inherent risk factors but given the complex nature of the organisation, singular transactions follow step by step procedures. Any risk factors relate to the volume of transactions and management of this process. Reporting functions are therefore managed through the finance team involving consistency of approach, stable staffing structure, management, and reporting procedures.
- The responsibility for the tax affairs of the Group rests with the Directors who in turn delegate day to day management of the Groups tax affairs to relevant members of the finance team.
OUR ATTITUDE TO TAX PLANNING
The Group only engages in planning that reflects the genuine economic nature of the circumstances and will never act in a way that we believe could be considered inconsistent with our understanding of the intent of Parliament or which could be contrary to any anti-abuse legislation.
- The level of risk management is set so that the director shareholders are suitably protected as they are not involved in the day to day financial management of the Group. The Group places a lot of emphasise on external advisors to review the corporate compliance of the group together with other taxes as appropriate. The fact that such a high level of review is expected form external sources highlights the stakeholder’s attitude to risk and their aim to comply with tax legislation.
WORKING WITH HMRC
- We aim to engage openly and constructively with HM Revenue & Customs to discuss tax planning strategies, risks and significant transactions relating to our tax affairs. Where necessary we will seek formal or informal clearance from HMRC on tax positions where there may be uncertainty and engage in open dialogue with our dedicated CRM.
- We will seek to resolve any issues before returns are filed and to make fair and accurate disclosures in tax returns, reports or other documents required to be submitted to HMRC.
- We will aim to work proactively with HMRC and to adhere to timescales to resolve any tax disputes but where recourse is required to the Tribunal, we will maintain a professional working relationship throughout the process.
Modern Slavery Act 2015 Statement
Our commitment to fighting modern slavery
Available Car Limited recognises that only the best and most successful organisations will prosper in the long term if they meet the objectives of their stakeholders, including guests, suppliers, employees, local communities, investors, governments and other regulators and stakeholders. The Available Car Group, therefore, promotes best practice and complies with all applicable laws, statutes and regulations in force including but not limited to the Modern Slavery Act 2015.
This statement is in respect of Graham Bell Holdings Ltd (The Group) and its wholly owned subsidiaries Graham Bell Ltd, Available Car Ltd and Available Vehicles Ltd (dormant).
The Group has taken and is continuing to take, to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.
Modern slavery encompasses slavery, servitude, human trafficking and forced labour. The Group has a zero-tolerance approach to any form of modern slavery. We are committed to acting ethically and with integrity and transparency in all business dealings and to putting effective systems and controls in place to safeguard against any form of modern slavery taking place within the business or our supply chain.
Whistleblowing policy. We operate a whistleblowing policy so that all employees know that they can raise concerns about how colleagues are being treated, or practices within our business or supply chain, without fear of reprisals.